At Floral Culture we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Hospital Substitutions: Due to strong scent issues and allergy alerts enforced by most hospitals. Arrangements containing lilies are subject an automatic substitution with a suitable alternative. This substitution is made to ensure no delay and delivery and to maintain the safety and health of other patients at hospitals with this policy.
Seasonal Substitutions: Seasonal flowers are readily available in most areas across Canada during the periods of time in which they are in full bloom. Availability may be limited at other times. When a seasonal flower is not available, similar flowers may be substituted.
Substitutions may include:
We strive to retain the value and the integrity of every item ordered, paying particular attention to colour scheme and premium flower varieties.